Refund Policy

We take great care over the quality and craftsmanship of every piece. If you are not fully satisfied with your purchase, please read our return policy below.

Eligibility for returns

• You can cancel your order within 14 days of delivery. Let us know by email, then return the piece within 14 days of telling us.

• Items must be in their original condition and securely packed in the original packaging.

• Commissioned pieces made to your brief cannot be returned unless they arrive damaged or faulty.

Damaged or defective items

• If your item arrives damaged or defective, please contact us as soon as possible, ideally within 48 hours of delivery.

• Send photos of the damage with your order details to studio@papieratelierlondon.com.

• We will arrange a replacement or refund.

Return process

• To start a return, email us at studio@papieratelierlondon.com with your order number and the reason for the return.

• Once your return is approved, we will send further instructions.

• Return shipping costs are the responsibility of the customer unless the item is damaged or defective.

Refunds

• Refunds are processed once the returned item has been received and inspected.

• Refunds are issued to the original payment method within 14 days of receiving the piece back, and may take a few more days to appear.

If you have any questions about our return policy, please contact us at studio@papieratelierlondon.com.

This policy does not affect your statutory rights as a consumer.