Refund Policy

WE TAKE GREAT CARE TO ENSURE THE QUALITY AND CRAFTSMANSHIP OF OUR POTTERY AND ART PIECES. IF YOU ARE NOT FULLY SATISFIED WITH YOUR PURCHASE, PLEASE REVIEW OUR RETURN POLICY BELOW:

1. ELIGIBILITY FOR RETURNS:

   • RETURNS ARE ACCEPTED WITHIN 14 DAYS OF DELIVERY.

   • ITEMS MUST BE IN THEIR ORIGINAL CONDITION AND SECURELY
     PACKAGED IN THE ORIGINAL PACKAGING.

   • CUSTOM OR COMMISSIONED PIECES ARE NON-REFUNDABLE
     UNLESS THEY ARRIVE DAMAGED.

2. DAMAGED OR DEFECTIVE ITEMS:

   • IF YOUR ITEM ARRIVES DAMAGED OR DEFECTIVE, PLEASE
     CONTACT US WITHIN 48 HOURS OF DELIVERY.

   • PROVIDE PHOTOS OF THE DAMAGE ALONG WITH YOUR ORDER DETAILS TO PAPIERATELIERLONDON@GMAIL.COM. WE WILL
     ARRANGE FOR A REPLACEMENT OR REFUND.

3. RETURN PROCESS:

   • TO INITIATE A RETURN, PLEASE EMAIL US AT PAPIERATELIERLONDON@GMAIL.COM WITH YOUR ORDER NUMBER AND REASON FOR THE RETURN.

   • ONCE YOUR RETURN IS APPROVED, WE WILL PROVIDE FURTHER
     INSTRUCTIONS.

   • RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE
     CUSTOMER UNLESS THE ITEM IS DAMAGED OR DEFECTIVE.

4. REFUNDS:

   • REFUNDS WILL BE PROCESSED ONCE THE RETURNED ITEM IS
     RECEIVED AND INSPECTED.

   • REFUNDS ARE ISSUED TO THE ORIGINAL PAYMENT METHOD
     AND MAY TAKE 5–7 BUSINESS DAYS TO REFLECT.

IF YOU HAVE ANY QUESTIONS ABOUT OUR RETURN POLICY, FEEL FREE TO CONTACT US AT PAPIERATELIERLONDON@GMAIL.COM.